Cancellation & Refund policy
Cancellation and refund policy:
- An order placed can be cancelled only before the order has been dispatched. To cancel an order please write to returns@nerigestory.com. Once the order is dispatched, the order cannot be cancelled.
- Once an order is delivered, if you wish to exchange or return a product, you may do so within 3 days of receiving the product. To exchange or return an order please send us an email with your order ID and a reason for the exchange/return along with the product pictures you received on returns@nerigestory.com. Please note that the package will be picked up within 2-3 business days from the return initiation and it might take 10-12 business days for us to receive the parcel. The refund will be processed once we receive the product back to us.
- A refund for a cancelled order will be processed only once the return package has been returned to us. The refund will be processed within 3 business days of receiving the return package.
- The refund will be processed to your source account and credited to your account within 5-7 business days once the refund has been processed. Please note that the return shipping charges will have to be borne by the customer.
- please note that for all silk sarees, a credit note will be issued in case of returns. This credit note will have a validity of 1 year and can be redeemed for future purchases with us. Exchanges for silk sarees is allowed provided the saree to be exchanged is returned back in its original condition.