Cancellation and refund policy:

  1. An order placed can be cancelled only before the order has been dispatched. To cancel an order please write to returns@nerigestory.com. Once the order is dispatched, the order cannot be cancelled.
  2. Once an order is delivered, if you wish to exchange or return a product, you may do so within 3 days of receiving the product. To exchange or return an order please send us an email with your order ID and a reason for the exchange/return along with the product pictures you received on returns@nerigestory.com. Please note that the package will be picked up within 2-3 business days from the return initiation and it might take 10-12 business days for us to receive the parcel. The refund will be processed once we receive the product back to us.
  3.  A refund for a cancelled order will be processed only once the return package has been returned to us. The refund will be processed within 3 business days of receiving the return package.
  4. The refund will be processed to your source account and credited to your account within 5-7 business days once the refund has been processed. Please note that the return shipping charges will have to be borne by the customer.